Shipping Policy

Thank you for shopping with Enkaybee.

We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received and confirmed.

During busy periods or promotional events, processing times may be slightly longer.

Delivery Times

Estimated delivery times are:

• United Kingdom: 7–15 business days

• International: Delivery times vary depending on the destination.

Please note that delivery times are estimates and may occasionally be affected by factors outside our control, including customs processing, weather conditions, or carrier delays.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information (where available).

You can also track the status of your order through your Enkaybee customer account.

Shipping Costs

Shipping costs are displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions on selected products or orders.

Incorrect Shipping Information

Please ensure your delivery address is accurate before completing your purchase.

If you notice an error after placing your order, please contact us as soon as possible at ninesidea@gmail.com. While we will do our best to assist, we cannot guarantee changes can be made once an order has entered processing.

Delayed or Lost Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us.

We will work with the shipping carrier to investigate the delay and keep you informed until the issue is resolved.

Customs and Import Charges

For international orders, customers are responsible for any customs duties, taxes, or import fees charged by their local authorities where applicable.

Questions

If you have any questions regarding shipping or delivery, please contact us at ninesidea@gmail.com.